Frequently Asked Questions
Everything you need to know about our personalized jewelry and services.
What materials do you use for your jewelry?
Most of our pieces are handcrafted using high-quality 925 Sterling Silver, 14K Gold, or Rose Gold finishes. We prioritize hypoallergenic materials to ensure comfort for sensitive skin.
How long does it take to process a personalized order?
Since each custom piece is unique, please allow 7-10 business days for production before your order is shipped. During peak holiday seasons, processing times may be slightly extended.
Do you offer international shipping?
Yes, we ship our minimalist designs worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What is your return policy?
We offer a 30-day return policy for most items. Please note that personalized or custom-engraved pieces are final sale and cannot be returned unless they arrive damaged or defective.
How should I care for my Caitlyn Minimalist jewelry?
To maintain the shine of your jewelry, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place and clean them gently with a soft microfiber cloth.
Can I change my order after it has been placed?
Because we begin crafting personalized items shortly after an order is received, changes can only be made within 12 hours of purchase. Please contact our support team immediately for assistance.